Whenever I sharpen my pencils the point keeps breaking off. What should I do?
The core in our pencils is very well glued. If used carefully, this core should in fact not break. Make sure you use a good, sharp pencil sharpener! For colour pencils you need to use a different sharpener to that for graphite pencils, and a different one for thick pencils to that for Triple or thin pencils. Preferably use a bruynzeel-sakura electric pencil sharpener. Advice: sharpen your pencils regularly for best results.
Are bruynzeel-sakura writing products safe?
All colouring and writing products comply with the European Standard (EN71) and are safe for children. bruynzeel-sakura knows better than any other just how important it is to develop good products. Not only is safety paramount, but when developing our products we also take account of ergonomics and educational objectives. We continually aim to achieve the highest quality. Our decades of experience means that you can be absolutely assured of quality and safety.
My Triple Grip fountain pen doesn´t work properly. What should I do?
To maintain the quality of the fountain pen, we recommend that you rinse the ink flow system twice a year with water, and only use good-quality cartridges such as the Bruynzeel cartridges with the yellow back.
How can I remove fountain pen ink from clothing?
Most bruynzeel-sakura products wash out easily or can be erased. Look on the back of the packaging where you will find instructions on how to remove the stain. Lost the packaging?
Here are the main tips for removing stains:
1.Use an eraser pen or Super Corrector. Erase the fountain pen ink with an eraser pen or a Super Corrector, then wash the clothing as normal according to the washing instructions.
2.Soak first, then wash Leave the clothing to soak in a pre-wash detergent, and then wash according to the washing instructions. The hotter the water, the better the result. With some stains you may have to wash the item several times.
3.Stains on furnishings Treat the stain with soapsuds and ox-gall soap. If this doesn´t work, alcohol or benzine can be used as a final resort. Check though that such aggressive products will not damage the fabric by testing first on an inconspicuous area. An alternative is to treat the stain with buttermilk, which can certainly be used on clothing.
Attention: There may always be special fabrics from which the stain can never be entirely removed.
